Efficient supply chain management (SCM) is a formidable task that requires constant adaptions on different fronts, including changing market dynamics, supplier-partner relationships, logistics and distribution, consumer behavior shifts, and regulatory compliance. Throw B2B eCommerce into the supply chain mix and...
According to research and insights by McKinsey & Company, 66% of B2B buyers believe self-service is more important than traditional sales interactions, while many cited issues pertaining to suppliers' websites. Among these, the top ones included technical glitches related to ordering...