B2B eCommerce Case Study
How a leading US distributor solved its eCommerce marketing and sales challenges by migrating from Magento 1 to ewiz commerce
Executive Summary
The customer’s previous store was on Magento 1. But they were not happy as it was not sales-friendly and had a lot of performance issues. After evaluating multiple platforms, they selected ewiz commerce because of its built-in sales & marketing features, ease of customizations and post-implementation support services. The customer is using the new, mobile-responsive eCommerce store for over one year and is happy with its results.
The Challenge - Troublesome Magento 1
The client was using Magento 1 when they reached out to us. It was not sales-friendly and had a lot of performance issues. Also, the client could not scale the e-commerce store basis its sales and marketing requirements.
Ecommerce support services to help them with every day work
Our Go-to-market team regularly works with their digital agency to offer SEO related support - reports, integrations, and troubleshooting.
We provide the client with 24X7 dedicated support for quick resolution of their queries
While our easy-to-use Control Panel allows them to create new pages, banners and manage page information, we also help them with all these services during a product launch, campaigns, and sales.
ewiz commerce provided a sales-friendly ecommerce solution
The client was exploring Magento 1 alternatives. As part of this process, they approached us. We organized a detailed demo for their team and answered more of their queries which were around marketing features, integrations and support. They liked the product, especially our in-built marketing tools like MarComm creator, Virtual Sampler, and easy-to-use Control Panel. These exciting features convinced them to switch to our platform. They are happy with the new site, dedicated support, and customizations which is helping them scale their sales & marketing initiatives.
Business-Specific Customizations Added To The New Store
Request Special Quote:
Their buyers can use this to ask for a special quote by selecting a set of products available in the store.
Request Digital Mockups:
Their buyers can use this to ask for a digital mockup for a particular product available in the store.
Customized Buying UX:
We added a set of custom fields and options to their shopping cart to personalized the shopping experience from stock selection to order placement.
Forms:
We added a few forms for leads generation
Mobile responsive:
The new store was mobileresponsive to ensure a seamless shopping experience across all devices
Integration with their existing business apps
Most used and loved features by the client
Quick Product Information Management (PIM)
The store hosts over 3000 products. Thanks to our easy-to-use Control Panel, the customer can manage product information without a developer’s help.
Reporting & Dashboard
The client uses our standard reporting templates to track daily performance. The most widely used reports are Order Reports, Payment Reports, Top Buyers, etc.
Marketing Tools
The client has been regularly using the built-in marketing tools and the custom-built ones for its sales & marketing initiatives.
More customer stories
Our key offerings:
AI-powered eCommerce Store
AI-powered email marketing automation
AI-powered recommendation engine
About ewiz commerce
ewiz commerce is the world’s only B2B eCommerce platform with built-in AI-powered marketing tools to help you create personalized shopping experiences for your customers.